FAQs

Most of our FAQs can be found on the relevant pages of the Purchasing & Admin or How-To section. If you can’t find the answer you’re looking for, please reach out to our Customer Support Team and we'll be happy to help.

General FAQs

Can I define the fields shown in the Issue Preview Editor when I click on an issue-key in Easy Agile Programs? [Server/Data Center]

The issue view in Easy Agile Programs for On-Premise deployments of Jira currently shows the following fields:

Summary
Description
Components
Assignee
Versions
Status
Sprint

The following field types are also supported, provided they are on the ‘Edit Issue’ screen being used by your Project:

Single & multi-line text fields
Single & multi-select list fields
Numeric fields

In order to view these new field types in the Easy Agile Issue View, your Jira Administrator will need to add any relevant fields to the screen being used by your Project.

Here is a link to an Atlassian doc which walks you through how to add a field to a screen.

We’d love to hear what other field types you would like supported in the issue view here.

Why does my Program only show the top header of the app?

If the Program only shows the top header of the app, the issue might be caused by an invalid announcement banner.

If your instance has an announcement banner configured please verify that the code snippet used is valid HTML and that all tags are closed. You can find documentation on configuring your announcement banner here.

Why am I seeing “User-installed apps may not be compatible”?

When enabling a Content Delivery Network (CDN) on Jira Data Center you will be presented with this warning message about Easy Agile Programs. Despite the warning, the app will continue to function unless you have users that use Internet Explorer 11 (IE11) to access the app.

If you would like to enable the CDN and have IE11 users, please reach out to our Support Team here.

No Projects available error (Jira Server only)

There is an issue in Jira Software for Server which prevents Easy Agile apps from obtaining the list of projects referenced by your agile board filter. We need the list of projects to provide functionality on the story map such as quick issue create and version swimlanes.

This error appears when an agile board filter excludes a project or has a complex query where Jira can not determine the projects included.

For example, the following filter query will not allow us to retrieve a list of projects that are included in the filter:

CODE

project != KANBAN order by rank

Even more interesting is that if you explicitly specify a project and then exclude another, Jira Software still doesn't return the list of projects:

CODE

project = SCRUM and project != KANBAN order by rank

If you run into this issue, you will need to list the projects to include explicitly. i.e.

CODE

project in (SCRUM, FOO, BAR) order by rank

There is a bug on the Atlassian Jira Software backlog which tracks this issue: JSWSERVER-16172. We encourage you to vote and comment on that issue to show your support for its resolution.

If this does not solve your issue, please reach out to the Easy Agile Support Team and we will be happy to help!