Gathering Troubleshooting Information

From time to time the Easy Agile Support Team may request additional information from you to assist our investigation. Please follow the guides below if you are asked for additional details.

Support Information

Additional Support Information is available via the 'Help & feedback' button in the top right of the story map.

You'll then see the following dialog:

Click on the (info) in the top right to see the support information. You can then copy and paste those details into your support request.

Javascript Console

If we request a copy of your Javascript console we've really messed things up or have no idea what is broken. Apologies!

This information is tricky to get, yet can help us immensely.

Chrome

Open 'Developer Tools' from under 'More Tools':

Then select the Console tab:

Right-click on the console and select 'Save as...'. Save the file and then attach it to the support request.

Internet Explorer

Open 'F12 Developer Tools':

Then select the Console tab:

Right-click on the console and select 'Copy all'. Save that to a text file and then attach to the support request.