Easy Agile Roadmaps For Jira Licensing FAQs
Can I extend my Evaluation License?
At this stage only Jira Server Customers can extend their evaluation licenses. You can do this by completing this form and updating your product license under the "Manage Add-ons" page in the Admin panel.
Only a small number of people within my team will be using the app. Am I able to purchase a license for only these people?
When purchasing an add-on license the user tier must match that of Atlassian Jira. This is a requirement of Atlassian Marketplace, as detailed in this Atlassian FAQ. Atlassian handles all licensing for market vendors so we can focus on what is important to us - providing quality software and supporting our customers. As such we are unable to modify the licensing to be restricted to specific user groups within a Jira instance.
How much will it cost for my team to install the app?
I purchased a license for the wrong Easy Agile app, could you please switch my licenses?
All licensing matters are handled directly through Atlassian, so unfortunately there is nothing we can do as vendors to rectify this. Please reach out to firstname.lastname@example.org and open a ticket directly with Atlassian, they will be able to resolve this for you.
If this does not solve your issue, please reach out to our Customer Support Team and we will be happy to help!
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